At Distinctive Options we want you to feel included, accepted and valued. Importantly we also want you to be heard.
All feedback is welcomed. Did we do something great? Did we miss the mark? Do you have an idea that could improve how we do things? Please do take a minute and let us know/ Everyone benefits when you speak up.
Feedback will be investigated and you will be notified of the outcome if you choose to provide your contact details.
You can remain anonymous too if you prefer. The choice is yours. We're all in this together.
Compliment or suggestion
Your compliments will be forwarded to management and employees recognised if applicable
Your suggestions will be considered and the outcome communicated back to you
If your complaint cannot be resolved at the point of service, a coordinator will contact you within 3 days
We will aim to respond and update you within 10 business days even if unresolved
If you are not satisfied with the outcome you will be supported to access independent advocates.
Our feedback process
How to submit your feedback
Complete the online form below
Contact us by Phone
(03) 9740 7100
Download the feedback form here.
Post it to
PO Box 41
Sunbury VIC 3429
Use the National Relay Service (NRS)
T: 1300 555 727 TTY: 133 677
Hours 09:00am - 04:00pm Monday to Friday
Distinctive Options recognises that participants and supporters may choose to complain directly to the NDIS Quality and Safeguards Commission at any time. Support to do this can be provided on request. More information is provided online at www.ndiscommission.gov.au/about/complaints
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If you do not speak English, or English is your second language, and you need assistance communicating with us, call the Translating and Interpreting Service on 131 450
Teletypewriter (TTY) users phone 133 677 then ask for 9740 7100
Speak and Listen users phone 1300 555 727 then ask for 9740 7100
Internet relay users connect to the National Relay Service then ask for 9740 7100