At Distinctive Options we want you to feel included, accepted and valued. Importantly we also want you to be heard.
All feedback is welcomed. Did we do something great? Did we miss the mark? Do you have an idea that could improve how we do things? Please do take a minute and let us know/ Everyone benefits when you speak up.
Feedback will be investigated and you will be notified of the outcome if you choose to provide your contact details.
You can remain anonymous too if you prefer. The choice is yours. We're all in this together.
Compliment or suggestion
Your compliments will be forwarded to management and employees recognised if applicable
Your suggestions will be considered and the outcome communicated back to you
Complaint
If your complaint cannot be resolved at the point of service, a coordinator will contact you within 3 days
We will aim to respond and update you within 10 business days even if unresolved
If you are not satisfied with the outcome you will be supported to access independent advocates.
