The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The NDIS gives funding directly to its participants so they can openly choose and control which providers they engage to access services. The NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

The National Disability Insurance Agency (NDIA) is the government appointed organisation managing the NDIS. The NDIA is funded by the Department of Social Services (DSS). The NDIA can help you with information around how the NDIS can work for you, whether you or the person you care for is eligible for funding and how you can access that funding. 

Good question! A service agreement helps participants and Distinctive Options be clear about what has been agreed to and outlines the expectations and how the supports will be delivered.

All of our support staff are paid according to the SCHADS award, this stipulates that the minimum shift we can pay our staff for is 2 hours 

You can access our pricing guide here. Alternately we would be delighted to discuss our pricing schedules with you, so please contact us. We do apply TTP pricing for all participants.  We use this extra funding to increase the quality of the services we provide.

Participants are encouraged to provide suggestions or make a complaint through our Participant Feedback process.  Our commitment to service excellence continues with the Executive Manager available for contact at any time to discuss positive or negative feedback. Distinctive Options has an annual participant survey which is sent to all participants, this can be completed anonymously to give any feedback. 

Yes you can attend Groups Supports as well as receive Independent Living supports 

We invoice twice a month, usually on the 15th and last day of the month 

You can access all of the Distinctive Options services as follows, Group Supports, Independent Living Supports/Independent Supports, Supported Employment & Pathways, and Holidays and Group Travel.  If there is something you cannot see that you are interested in please contact us to discuss further.

Distinctive Options is committed to providing our clients with a high-quality service and recognises that it is in everybody's interest to resolve any issue quickly, discreetly, and confidentially. We are committed to ensuring any complaints regarding the services provided are managed in accordance with the requirements of the Disability Act 2006, the National Standards for Disability Services, and in accordance with the guidelines for Complaints Management under the Office of the Disability Services Commissioner.  Please make contact with your coordinator to express you concerns.  If this is not resolved please make contact with our Executive Management. After this step if you issue is not resolved please contact the NDIS Quality and Safeguards Commission.

Distinctive Options has been assisting people to fulfil their potential and gain equality in the community since 1985.  Our main head office and support services are located in Sunbury, Victoria.  In 2016, services were extended to Bendigo, Kyneton and Brimbank, all located in the North West region of Victoria, Australia.

Distinctive Options directly employs all our own support workers who are handpicked by our dedicated in-house HR department so that they meet the needs and requirements of our participants and are supported and enabled to do what they do best.

Distinctive options guarantees that our support workers are fully qualified and abide by all statutory regulations governing the disability sector. Our support workers hold a minimum  Certificate III in Individual Support or equivalent, with many holding a Certificate IV, Diploma, or even degrees in Nursing. Our staff are fully screened against the Disability Worker's scheme, and if required hold working with children checks. Our workers are certified in CPR and first aid.

You can find more information here, alternately you can contact us to talk directly.

You can contact us directly to talk or click here to donate, become a partner  or fundraise.