our story

Distinctive Options have been assisting people to fulfil their potential and gain equality in the community since 1985. We have services based in Sunbury, Bendigo, Kyneton and St Albans.

We are more than your approved NDIS provider – we are with you on your journey and form a unique partnership that enables you to practise choice and control over your life.   We aspire to make connections which enable people who have a disability to achieve their ambitions and live their most distinctive life.  

it is about you

The best decisions are made based on the best information and we think that you are the ultimate expert in telling us what we need to know to best support you. We will take the time to talk to you and your important supporters and get to know you as a unique person.

This conversation will start with you telling us what you want from your Distinctive Options supports rather than us telling you what we will offer. We will always be honest and upfront about what we can and can’t do because you are far more complex and important to Distinctive Options than your NDIS funding.

our vision, mission and values

our vision

We assist people to fulfil their potential and gain equality in the community.

our mission

We offer real life choices for people with disabilities, their families and supporters.

our values statement

We provide quality services for people with disabilities to practise choice and control over their lives.
We provide a unique experience through respect, flexibility and genuine intention. We apply these in all of our interactions.
We are distinctive and innovative by helping people live the life they want and by being the best in all we do.

our senior management team

Our Senior Management Team is committed to providing an innovative, high quality service to everyone who comes to Distinctive Options. The team are available to assist participants, families or others at any time so please do not hesitate to contact them at our Head Office if you wish to discuss any matter.

Ernie Metcalf

Chief Executive Officer

Alma Tuazon

Chief Financial Officer

Rick Dunn

Executive Manager – Support Services

Paul Pearman

Business Development

Meet our Board of Directors

Our Board of Directors are responsible for ensuring we achieve our goals whilst managing risks to the organisation. They provide strategic leadership, monitor business activities/financial position and ensure that our actions are achievable, implemented and monitored. 

Chairperson: Simon McKenzie

Deputy Chairperson: Kalma Rathouski

Directors: Anthony Aboud,  Derek Jones, Graham Holt, Nancy Peat

Graham, Derek, Kalma, Anthony, Nancy and Simon


your health, happiness and wellbeing

At Distinctive Options we know that stories are created every second, and for those stories to fully shine, every second counts.  We are known for our collectively commit to the following fundamental principles:

We will always listen to understand first rather than seek to be understood;

We will always be truthful and honest in our conversations and commitments; if we say we will do something then we will do it;

We will always value you more than we value your funding;

We value and measure success ‘one person at a time’ by people telling us that Distinctive Options have made a difference in their health, happiness and wellbeing;

All behaviour is a form of communication and it is incumbent on us to better understand rather than you to ‘better communicate’;

We want you to have bigger ambitions because better outcomes happen when people imagine better and experience more in a setting that is dedicated to their health, happiness and wellbeing;

We all learn from experience which includes being allowed to make mistakes in order to do better next time;


Cultural Diversity

Distinctive Options is committed to providing support that is based on best practice, is developmentally appropriate and is culturally sensitive and responsive to the needs of the diverse community of individuals the organisation supports.

Distinctive Options is committed to actively recognising and supporting cultural expectations and their influence on service delivery including:

Recognition of cultural imperatives at all stages of service provision from planning through to service delivery;

Provision of leadership to staff on best practice within a cultural context;

Involving all individuals and staff in cultural awareness; and

Actively engaging all participants and staff in culturally appropriate celebrations.


Click through to our Publications page to download our most recent Annual Reports. Printed copies are also available at Head Office. 

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